Technical Support

When the need for control and measurement arises, we are here to assist you and help you make the best decision. Our commitment is to ensure that our customers get the maximum performance and continuous value from the equipment we supply. Our goal is to minimize downtime and maximize productivity, solving problems as efficiently and quickly as possible so you can continue your operations without interruptions. Because precision, reliability, and regulatory compliance are non-negotiable.

Technical Service

We are the official technical service provider for the brands we represent, offering maintenance, repair, and calibration of equipment with original spare parts and highly qualified personnel who are continuously trained.

Calibration Laboratory

In our Calibration Laboratory, we guarantee the traceability and precision of measurement instruments, operating under standards such as ISO 17025 to ensure reliable and certified results.

Frequently Asked Questions

Telephone/mail Technical Assistance: 24-48 working hours.
On-site Technical Assistance: 48-96 working hours depending on equipment and application.
On-site Technical Assistance: 48-72 working hours by appointment.

Instrumentación Analitica, S.A. will always provide you with a solution by making a repair estimate or a report of the failure found and with the best recommendations for you from the repair to the replacement of the equipment (depending on the failure).

All repairs are guaranteed for 3 months.

As we are the Official Technical Service of the brands we represent, we always use original parts.

Once we receive the equipment in our SAT, the corresponding Department will inform you of its reception and once the diagnosis has been made, a repair estimate will be sent to you via e-mail. You can also contact us through web forms or call 913588879 or 934787161.

Ideally, preventive maintenance should be performed on an annual basis to ensure that the equipment functions properly for as long as possible and to prevent downtime from impairing its proper operation. The objective is to optimize equipment lifetime.

Maintenance contracts (CM) are designed to ensure the proper functioning of your equipment over time. Thanks to preventive maintenance, you ensure reliable results, extend equipment life and avoid costly repairs or potential performance concerns.

There are two types of contracts:

  • STANDARD: Includes an overhaul in accordance with the manufacturer’s standards and current regulations.
  • CUSTOMIZED: Adapted to the specific needs of the client and its production process, including Adjustment, Verification or Non ENAC Calibration certificates, as required.

In addition, for rotational viscosity equipment, we offer maintenance with ENAC 17025 Calibration certificate, ensuring maximum accuracy and traceability.