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Official Technical Service

We are the official technical service provider for the most recognized brands worldwide. We offer a wide range of measurement and analysis equipment, ensuring proper installation and operation of your equipment. We handle warranty management and resolve any issues that may arise during use. Our team of technicians, graduates, and engineers receive continuous training and have detailed manuals and protocols for the inspection, repair, calibration, and certification of the equipment. We have all the necessary tools and instruments recommended by the manufacturers, as well as a periodic calibration and certification plan to ensure traceability and precision of the results. Because precision, reliability, and regulatory compliance are non-negotiable.

Benefits of our Official Technical Service

  • Guarantees the quality and precision of your measurements for critical parameters.
  • Keep your equipment running constantly, avoiding unexpected downtime.
  • Reduces risks associated with regulatory non-compliance.
  • Prolongs the lifespan of your equipment.
  • Optimizes the return on your investment.
  • Prevents unexpected costs with our maintenance contracts.

Response Time for Breakdowns

Technical Support by Phone/Email: 24-48 business hours. On-Site Technical Support: 48-96 business hours depending on the equipment and application. Technical Support at Our Workshop: 48-72 business hours with prior appointment. Possibility of Remote Visual Assistance.

Maintenance Contracts

Request information about our equipment Maintenance Contracts.

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Services

Preventive Maintenance

Preventive maintenance is key to maintaining the optimal performance of your equipment. This service involves the scheduled execution of inspections, adjustments, and specialized cleaning to ensure each component functions correctly, along with calibrations and technical procedures aimed at preserving the equipment’s optimal operating conditions. Its systematic application helps anticipate failures, optimize resources, and ensure operational continuity.

Our goal is to guarantee the reliability of the results and prolong the lifespan of your equipment, avoiding costly repairs and unpleasant surprises.

Repair

We carry out certified repairs according to the manufacturer’s protocols, ensuring precision, traceability, and safety.

Including:

  • Technical diagnosis with advanced tools.
  • Intervention with original or authorized spare parts.
  • Post-repair calibration and official warranty.
  • Technical report for quality control and audit.

Our qualified technicians provide direct assistance, both at our facilities and at the customer’s premises, prioritizing the operational continuity of each piece of equipment.

Radiological Rate Measurement

Issuance of radiological verification reports for X-Ray Fluorescence equipment to control processes and analytical techniques. According to the Regulation on Nuclear and Radioactive Installations (R.D. 1836/1999 and its amendment R.D. 1217/2024, December 3), to approve the type of a radioactive device incorporating radioactive substances or generating ionizing radiation, one of the conditions to meet is to provide documentation evidencing the results obtained in the tests verified with the prototype, regarding the radiological protection conditions.

Tests

  • Radiation level measurement: Ensure that radiation levels do not exceed 1 µSv/h at a distance of 0.1 m from any accessible surface of the equipment.
  • Verification of safety systems: Check the proper functioning of mechanisms designed to prevent radiological risks.
  • Inspection of signage: Confirm that the device’s signage and warnings are clear and in compliance with current regulations.
Contact for Maintenance or Repair Contact for Radiological Rate

Frequently Asked Questions

Telephone/mail Technical Assistance: 24-48 working hours.
On-site Technical Assistance: 48-96 working hours depending on equipment and application.
On-site Technical Assistance: 48-72 working hours by appointment.

Instrumentación Analitica, S.A. will always provide you with a solution by making a repair estimate or a report of the failure found and with the best recommendations for you from the repair to the replacement of the equipment (depending on the failure).

All repairs are guaranteed for 3 months.

As we are the Official Technical Service of the brands we represent, we always use original parts.

Once we receive the equipment in our SAT, the corresponding Department will inform you of its reception and once the diagnosis has been made, a repair estimate will be sent to you via e-mail. You can also contact us through web forms or call 913588879 or 934787161.

Ideally, preventive maintenance should be performed on an annual basis to ensure that the equipment functions properly for as long as possible and to prevent downtime from impairing its proper operation. The objective is to optimize equipment lifetime.

Maintenance contracts (CM) are designed to ensure the proper functioning of your equipment over time. Thanks to preventive maintenance, you ensure reliable results, extend equipment life and avoid costly repairs or potential performance concerns.

There are two types of contracts:

  • STANDARD: Includes an overhaul in accordance with the manufacturer’s standards and current regulations.
  • CUSTOMIZED: Adapted to the specific needs of the client and its production process, including Adjustment, Verification or Non ENAC Calibration certificates, as required.

In addition, for rotational viscosity equipment, we offer maintenance with ENAC 17025 Calibration certificate, ensuring maximum accuracy and traceability.

 

Technical incidence

Fill out the following contact form, and we will get in touch with you.

Because accuracy, reliability and regulatory compliance are non-negotiable.