Conditions of use and contracting

GENERAL CONDITIONS OF SALE – CGV-Rev. 2025

I. General

These general conditions of sale are applicable exclusively in the terms and conditions expressed herein to all sales and supply transactions between Instrumentación Analítica, S.A. (hereinafter Instru) and the Buyer.

The particular conditions negotiated and expressed in writing between Instru and the Buyer shall prevail over these (the general conditions).

Any modifications or additions to these conditions will only be recognized if they have been accepted in writing by a responsible/legal representative of Instru.

The Buyer accepts and acknowledges the contents of these conditions.

Instru reserves the right to modify these conditions or other specifications without prior notice.

II. Offers and prices

Offers shall be valid for 30 calendar days from the date of issue and shall expire automatically, unless otherwise stated in the offer or similar document. Instru reserves the right to accept expired offers.

The sales prices and payment terms are reflected in the offers sent to the Buyer.

The prices of the offers generally do not include transport costs within the Iberian Peninsula or transport outside Spain. The assembly and commissioning of the supplied equipment is not included, unless it is included in the offer signed by a responsible person of Instru and sent to the Buyer.

The prices reflected in the offers are understood to exclude in any case the costs of handling, manipulation and packaging, whose amount appears in our tariff, however Instru assumes the charge of the cost of these expenses for those deliveries that are higher than € 120.00 – (excluding Value Added Tax (VAT), Canary Islands General Tax (IGIC), the tax applicable in Ceuta and Melilla or similar tax) -, except in cases of special packaging or difficult handling due to its characteristics, whose amount will be detailed in the offer.

III. Orders

The Buyer shall place the order addressed to Instru by any written means, e-mail or letter. No order will be processed unless accepted by Instru. The order shall be deemed to have been accepted by Instru upon written confirmation by Instru to the Buyer. A confirmed order may not be cancelled without prior written authorization from Instru to the Buyer. In the event that the manufacturer accepts the return of the material, Instru will charge the Buyer a fee of 25% of the total amount of the cancelled order.

IV. Supply

Once the order has been accepted, Instru shall supply the goods under the agreed terms and conditions. Delivery shall always be understood to be made at Instru’s address, and the Buyer shall be free to decide how the material is delivered to its destination, being the transport at its own expense, and Instru shall recommend the insurance of the same.

Delivery dates are considered approximate and may be subject to delays due to import/export formalities regulated by law or due to withholding by customs for inspection. Instru reserves the right to perform and partially invoice the agreed delivery. In the event that the Purchaser requests postponement of the total or partial delivery of the delivery beyond thirty days from the agreed date, Instru reserves the right to invoice the postponed part, considering the delivery to take place in our warehouses, charging the costs inherent to storage, handling and insurance. Instru will make every effort to meet the agreed delivery dates of goods, but does not assume any compensation or penalty for delays thereof. In cases of force majeure Instru declines all responsibility in the execution or delay of the agreed deliveries.

V. Form of Payment

The Buyer, by placing a firm order for the purchase, undertakes to pay the agreed price under the terms and conditions that have been agreed and in any case in full compliance with Law 15/2010 on payment terms.

Failure to pay or late payment of invoices by the Buyer by the stipulated due date, Instru reserves the right to charge interest for late payment in accordance with the resolution of the Directorate General of the Treasury and Financial Policy, from the due date until payment is made in full.

Instru reserves the right to stop delivery of materials in transit and to withhold shipments, in whole or in part, in the event Buyer fails to make any of the payments to which it is obligated within the period prescribed therefor or otherwise breaches its obligations under this agreement.

VI. Ownership of assets / Reservation of title

Ownership of the goods supplied by Instru shall only pass to the Buyer upon full payment of their value by the Buyer. If this is the case, the accrued expenses and/or compensation will be increased.

VII. Waste management

In accordance with the provisions of Royal Decree 110/2015 on Waste Electrical and Electronic Equipment (WEEE), Instrumentación Analítica, S.A. has constituted an Individual System of Extended Producer Responsibility for Electrical and Electronic Equipment, (RAP) and is registered under registration number 1579 in the RII-AEE.

All customers who wish to dispose free of charge of the equipment purchased from this company, or those that are replaced by any purchased from this company, and proceed to their removal and management in an authorized center, may contact for this purpose to the email address residuos@instru.es .

VIII. Warranty

Without prejudice to the warranty that may be offered by the manufacturer, Instru grants to the products it markets a 12-month warranty in Spain, in accordance with the legislation in force, and guarantees that the equipment supplied is free from manufacturing and workmanship defects. Instru assumes the obligation to correct the defects by delivering replacement materials, labor and travel, at no charge to the Buyer. Exceptions to the warranty are consumables and consumables.

The warranty starts to run from the delivery of the goods. As an exception, if the commissioning has been carried out by Instru personnel from the day following the Act of completion of the commissioning. And in any case 14 months after delivery.

The equipment must be used at all times in accordance with the instruction manual, and the Buyer shall be solely and exclusively responsible for its misuse.

In order for the warranty to be valid, Instru must have in its possession, and within the period indicated, the specific warranty documentation duly completed, which accompanies the products supplied by Instru.

In cases where commissioning is carried out at the Buyer’s expense, such documentation must be submitted, with proof of receipt, within 30 days of delivery.

VIII.I-Transaction of the incidence report

The Buyer, in the event of any malfunction or abnormal operation of the product, within the warranty period, must suspend the operation of the device and inform Instru as soon as possible.

Instru shall replace with indemnity to the Purchaser all parts of the supplied product that show manufacturing or operating defects, assuming the cost of labor if this repair is carried out at its premises. In the event that they must be made at the place where the equipment is located, the Buyer shall be invoiced the cost of travel and per diem, if any.

Instru may reject any claim where these requirements have not been met.

VIII.II-Exclusions from the warranty

– As a general rule, the intervention of unauthorized third parties on the equipment supplied by Instru may result in the loss of the warranty and in any case it will be lost if this intervention is carried out on vital parts of the equipment.

– Components subject to wear and tear in normal use and parts containing glass (except when broken at the time of intervention by personnel authorized by Instru).

– Breakdowns or damage caused by agents external to the equipment, by overloading of the electrical voltage or by improper use of the equipment, including use other than the specific use of the machine.

– Indecencies that may occur as a result of the unsuitability of the location of the equipment are also excluded. It is understood that the customer at all times decides where and when the equipment is to be placed and put into operation.

– In no case does the warranty cover consequential damages or loss of profit that may occur due to inactivity, beyond Instru’s control, which the purchaser assumes to be at its own expense.

The foregoing Warranty clauses shall not apply where the materials have been subject to accident, alteration, misuse, abuse, Customer/Buyer error, improper storage, improper operation, maintenance, installation or service by personnel not authorized by Instru, addition or supply of equipment not approved for incorporation into Instru’s equipment, supply of software or interfaces provided by the Customer or third parties. If the Customer notifies a defect to Instru and this leads to the provision of a repair service, which is not recognized by Instru as the cause of the defect, Instru shall be entitled to demand compensation from the Customer for the work carried out and the costs incurred as a result of the notification.

VIII.III-Conflict situations

In those cases in which there is doubt as to whether or not the damage is covered by the warranty, Instru will provide a repair estimate free of charge to the Purchaser in advance.

IX. Applicable legislation and standards

Commercial transactions between Instru and the Buyer are governed by the laws of Spain. Instru takes all necessary and reasonable actions to keep its products in compliance with national and international standards, both quality assurance and any other regulations affecting its products. Instru recognizes that its products and solutions are used in a multitude of applications regulated by legal standards and that, occasionally, standards and regulations conflict with each other. Instru cannot guarantee that all of its products will simultaneously comply with all community, state, regional, provincial or local laws or regulations or with any and all ordinances, regulations, codes or standards that may be applicable in each case.